Effective Date: July 20, 2026
At MP Goodies Online, every product is made to order specifically for each customer. Because of this, we encourage you to carefully review your order before completing your purchase.
Please read our Returns & Refunds Policy below.
Return Eligibility
Since our products are produced on demand, we do not accept returns or exchanges for reasons such as:
- Ordering the wrong size.
- Selecting the wrong color.
- Purchasing the wrong product.
- Changing your mind after placing an order.
- Personal preference after receiving the item.
Please review product descriptions, size guides, and your order details carefully before completing your purchase.
Damaged, Defective, or Incorrect Items
Your satisfaction is important to us.
If your order arrives:
- Damaged during shipping,
- With a manufacturing defect,
- Or you receive the wrong product,
please contact us within 30 days of receiving your order.
To help us resolve your claim as quickly as possible, please include:
- Your order number.
- A brief description of the issue.
- Clear photographs showing the problem.
Once your claim has been reviewed and approved, we may, at our discretion:
- Send a replacement product at no additional cost, or
- Issue a full or partial refund, when appropriate.
Items That Cannot Be Returned
We are unable to accept returns or offer refunds for:
- Incorrect size selected by the customer.
- Incorrect shipping address provided during checkout.
- Orders placed by mistake.
- Minor color differences caused by screen settings.
- Normal variations in print placement or production that do not affect the quality or functionality of the product.
Order Cancellations
Because all products are made to order, production begins shortly after an order is placed.
For this reason, orders generally cannot be canceled once production has started.
If you need to request a cancellation, please contact us immediately at info@mpgoodiesonline.com. If production has not yet begun, we may be able to cancel your order.
Refund Processing
If a refund is approved, it will be issued to your original payment method.
Depending on your payment provider or financial institution, it may take 5–10 business days for the refund to appear in your account.
Lost Packages
If your package appears to be lost in transit, please contact us as soon as possible.
We will work with the shipping carrier to investigate the shipment and determine the most appropriate resolution.
Questions?
If you have any questions about this Returns & Refunds Policy or need assistance with an order, please contact us.
MP Goodies Online
Email: info@mpgoodiesonline.com
Website: https://mpgoodiesonline.com